Essential Corporate Social Media Do’s and Don’ts Quiz

1. Appropriate Tone on Social Media

   When posting on a corporate social media account, which tone is most appropriate to use when responding to customer feedback or comments?

   1. Professional and respectful
   2. Sarcastic and dismissive
   3. Overly casual with slang
   4. Aggressive and confrontational
   5. Silent and never responding

2. Sharing Company Information

   Which type of information should NOT be shared on a corporate social media platform?

   1. Confidential company data
   2. Official press releases
   3. Upcoming public events
   4. General product information
   5. Customer testimonials

3. Accuracy in Posts

   Why is it important to double-check content accuracy before posting to corporate social media?

   1. To prevent the spread of false information
   2. To increase the character limit
   3. To add more hashtags
   4. To boost personal opinions
   5. To remove all punctuation marks

4. Timing of Responses

   How should a company account respond when a customer posts a complaint on social media?

   1. Reply promptly and address the issue
   2. Ignore the message completely
   3. Respond with unrelated jokes
   4. Delete the customer's comment
   5. Ask for their password publicly

5. Use of Visuals

   Which of the following best describes a suitable image to share in a corporate social media post?

   1. A high-quality, relevant photo representing the company's message
   2. A blurry image found randomly online
   3. A personal selfie from vacation
   4. An offensive meme
   5. An image with unauthorized logos

6. Addressing Mistakes

   If a company publishes a post with a factual error, what should they do next?

   1. Acknowledge the error and post a correction
   2. Leave the mistake unaddressed
   3. Blame a customer for the error
   4. Delete all previous posts
   5. Create a fake account to defend the mistake

7. Promotion Balance

   What is a good practice regarding promotional posts on corporate social media accounts?

   1. Balance promotional content with engaging and informative updates
   2. Post only advertisements every hour
   3. Ignore all feedback from followers
   4. Use all capital letters in every post
   5. Share competitors' confidential information

8. Handling Negative Comments

   Which response is most appropriate if a corporate post receives negative feedback?

   1. Respond politely and offer to resolve the issue
   2. Insult the commenter publicly
   3. Block all users who disagree
   4. Copy and paste a generic unrelated message
   5. Reveal the user's personal details

9. Tagging Others

   When tagging other users or organizations in a corporate post, what is considered best practice?

   1. Tag only relevant users who are involved
   2. Tag random unrelated accounts
   3. Tag everyone on the platform
   4. Never use any tags at all
   5. Tag accounts with misspelled handles

10. Official Language Use

    Why should a corporate account avoid using excessive slang or text abbreviations in posts?

    1. To maintain professionalism and clarity
    2. To confuse their audience intentionally
    3. To appear less credible
    4. To use fewer characters
    5. To look unprofessional