Office Communication Etiquette: Emails, Chats, and Meetings Quiz

1. Best Practice for Email Subject Lines

   When composing a work email, what is the most important feature of an effective subject line?

   1. It is clear and summarizes the email’s topic
   2. It is very long and detailed
   3. It uses lots of emojis
   4. It includes only the recipient's name
   5. It contains random characters

2. Appropriate Greeting in a Formal Email

   What is the proper way to begin a formal email to someone you have not met before?

   1. Dear [Recipient’s Name],
   2. Hey there!
   3. What’s up?
   4. Yo [Recipient’s Name]!
   5. Sup,

3. Using 'Reply All'

   In which situation should you use the 'Reply All' function when responding to an email?

   1. When your reply is relevant to everyone on the original email
   2. Whenever you want to share a joke
   3. If you are only answering the sender's question
   4. When you do not know anyone else in the conversation
   5. To notify everyone that you are not interested

4. Chat Message Timing

   What is the most considerate time to send a non-urgent chat message to a coworker?

   1. During their regular working hours
   2. Very late at night
   3. Early on weekends
   4. Whenever you remember
   5. Right after midnight

5. Responding to Meeting Invites

   What is the proper action if you receive a meeting invitation but know you cannot attend?

   1. Politely decline the invitation
   2. Ignore the invitation completely
   3. Show up late to the meeting
   4. Forward the invite to others without notice
   5. Delete the invite without responding

6. Professional Tone in Chats

   When chatting with colleagues in a work environment, what kind of tone should you use?

   1. Polite and professional
   2. Very sarcastic
   3. Slang-heavy and informal
   4. Completely silent
   5. Overly personal

7. Sharing Documents in Meetings

   What is the best method to share a document during an online meeting?

   1. Share the file before or during the meeting in an agreed place
   2. Print and mail the document after the meeting
   3. Describe the document verbally without sharing it
   4. Write the contents by hand on a piece of paper
   5. Wait until someone asks for it then decide later

8. Closing an Email Properly

   Which sign-off is most appropriate for a formal business email?

   1. Best regards,
   2. See ya soon!
   3. L8r!
   4. Cheers mate,
   5. Thx!

9. Video Meeting Backgrounds

   What is recommended regarding your background during a video conference call?

   1. Choose a tidy and neutral background
   2. Have loud music playing in the background
   3. Sit in a dark room so your face is not visible
   4. Display personal photos prominently
   5. Leave the camera pointing at the ceiling

10. Managing Email Attachments

    When attaching files to an email for your team, what should you always do?

    1. Mention the attachments clearly in the email body
    2. Attach very large files without warning
    3. Forget to label your attachments
    4. Send attachments in unreadable formats
    5. Attach files unrelated to the discussion