| 1 |
Learn the Exam Syllabus and IT Basics |
So you know what’s expected and can spot weak points early. |
Read official syllabus (download PDF), Watch intro video for certification exam, Make personal topic outline in Google Docs, List 3-5 confusing terms (find simple explanations) |
Your syllabus outline document, Glossary of key terms (personal notes) |
| 2 |
Brush Up Core Concepts and Practice a Quiz |
You need a strong foundation and to measure your level right now. |
Revisit key topics (Operating Systems, Networking, Security basics), Read 2 chapters from beginner IT book, Try a 20-question online quiz (timed), Note 3 topics you got wrong |
Quiz result screenshot, Top 3 topics to improve (list) |
| 3 |
Set Up Tools and Your Practice Environment |
Hands-on practice makes concepts stick and gets you ready for projects. |
Install Windows/Linux on a virtual machine or old laptop, Open terminal, try basic commands (cd, ls, mkdir, ping), Practice file operations (create, move, delete sample files), Sketch your home network on paper |
Screenshot or photo of your setup, Basic network diagram |
| 4 |
Learn Simple Scripting and Mini Projects |
Automating common tasks is vital for everyday IT jobs. |
Write a shell or batch file (backup script), Run the script and check results, Change permissions (chmod, properties window), Document steps in Google Docs |
Script file with comment lines, Short guide (steps you followed) |
| 5 |
Start IT Support Ticket Web Project |
Applying skills to a project helps you understand and remember them. |
Set up a free code editor (VS Code), Create basic web page with HTML/CSS, Add ticket form (name, issue description, status dropdown), Plan ticket workflow in notes |
Ticket form (HTML file screenshot), Workflow plan document |
| 6 |
Develop Core Features and Add State Handling |
Building out logic and state changes shows you understand processes. |
Write JavaScript for form submissions, Add ticket list below the form, Handle ticket status updates (open, in-progress, closed), Ask a friend to test your site |
Working ticket status feature, Test feedback summary |
| 7 |
Test, Polish, and Deploy Your Ticket Project |
Testing and launch gives you confidence and a real result. |
Write basic form input tests (try invalid data), Fix bugs found during testing, Deploy demo using Netlify or Vercel, Add simple usage instructions |
Live demo link, README or instructions page |
| 8 |
Practice Exam and Final Review |
Mock exams check readiness and build confidence. |
Take full-length practice test (timed), Review mistakes and write reasons, Walk through your project in a video (screen recording), Prepare note cards for last-minute review |
Mock exam score report, Final project walkthrough video link |
