Test your knowledge of effective letter writing by answering questions on complaint, request, and invitation letters in Task 1 General Training. Learn how to choose the right tone, structure, and phrases for formal and informal communication scenarios.
Which opening is most appropriate for a formal complaint letter about poor service at a hotel?
Explanation: “Dear Sir or Madam,” is a standard formal salutation suitable for complaint letters, especially when the recipient’s name is unknown. “Hey there,” and “Hi Team,” are too informal for this context. “Hello Friend,” is only appropriate for personal letters.
If you are inviting your close friend to your birthday party, which closing line should you use?
Explanation: “See you soon,” is relaxed and friendly, fitting for an informal letter to a friend. “Best regards,” and “Sincerely,” are more neutral and formal, while “Yours faithfully,” is reserved for very formal letters where the recipient is unknown.
What key information should NOT be omitted in a formal request letter asking your landlord to repair a broken heater?
Explanation: Clearly stating the nature of the problem (the broken heater) is essential for a request letter. Mentioning a favorite movie, a casual joke, or your weekend plans is irrelevant and makes the letter unprofessional.
Which sequence best represents the structure of a formal complaint letter?
Explanation: The standard structure for a complaint letter includes the salutation, stating the reason, giving details, proposing a solution, and a closing. The other options are either incomplete or suited for other letter types.
Which phrase is most polite in a formal request letter?
Explanation: “I would be grateful if you could...” is polite and respectful, appropriate for formal requests. “I want you to...” and “You must...” are too direct and demanding. “Let’s do this!” is casual and unsuitable for formal writing.
Which is the best way to start an informal letter inviting a friend for a weekend trip?
Explanation: “Hey John,” sets a friendly and informal tone, ideal for writing to a friend. The other options are formal or impersonal, making them unsuitable for inviting a close friend.
When writing a formal complaint letter, what type of details should be included?
Explanation: Including specific facts, dates, and examples strengthens your complaint and makes it actionable. Personal feelings alone, unrelated anecdotes, and daily routines do not provide useful context for the recipient.
Which closing is NOT suitable for a formal letter?
Explanation: “Best wishes,” is commonly used in informal or semi-formal letters and is not suitable for formal correspondence. “Yours sincerely,” “Regards,” and “Yours faithfully,” are all acceptable for formal letters.
Which sentence is appropriate in a formal letter to request information about a course?
Explanation: This sentence is polite and uses suitable language for a formal request. The other options are too casual, using colloquial expressions like “Shoot me the info” or abrupt phrases such as “Send me the details ASAP.”
If you are dissatisfied with a product you bought online, which of the following best introduces your complaint in a formal letter?
Explanation: This option uses clear, formal language and states the purpose of the complaint. The other choices are either too vague, informal, or impolite for a formal complaint letter.
What should you adjust when switching from writing a complaint letter to a friend to one addressed to an official?
Explanation: The key difference is adjusting your tone to be formal and polite when addressing an official. The other aspects, such as font color, handwriting, or envelope size, are not directly related to the tone or appropriateness of the letter.
Which information must you clearly include in a formal invitation letter for a business event?
Explanation: Key event details like date, time, location, and purpose should always be included. The host’s preferences, personal stories, or unrelated plans are not necessary in a formal invitation.
What is the most polite way to express disappointment in a formal complaint letter?
Explanation: This phrase is objective and polite, maintaining professionalism. The other phrases are too strong, emotional, or accusatory, which undermines formality and respect.
When requesting a meeting in a formal letter, what should you always specify?
Explanation: Specifying your preferred date and time makes the request clear and actionable. Mentioning your favorite sport, nickname, or holiday destination is irrelevant in a formal context.
If accepting a friend’s informal invitation, which response is best?
Explanation: The given answer is warm and informal, suiting a friend. “I accept your invitation” and “I hereby confirm my attendance” are too formal. “Respectfully, I will join” also feels overly stiff for friendship.
Which phrase would be too informal for a formal letter requesting time off from work?
Explanation: This phrase is casual and suitable for informal conversations, not a formal letter. The other options use respectful language appropriate for formal requests.